Privacy Policy

Last updated: {POLICY_DATE}

{BUSINESS_NAME}, trading as Bonza Finds ("we", "us"), respects your privacy. This policy explains, in plain English, what personal information we collect, why, who we share it with, and your choices. We handle personal information in line with the Australian Privacy Principles.

What we collect

Order details: your name, email, phone number, delivery and billing address, and what you ordered.
Payment details: handled directly by our payment processors ({PAYMENT_PROCESSORS}). We don't see or store your full card number.
Messages: anything you send us by email, chat or social media, such as questions or photos of a damaged item.
Website usage: cookies and similar technologies collect information like your device, browser, pages viewed and items added to cart, through {PLATFORM} and tools such as {ANALYTICS_TOOLS}.
Marketing: your email address if you sign up to our emails, and whether you open them.

You can browse our site without giving your name. We need your contact and delivery details to fulfil an order.

Why we collect it

To process, ship and track your order, and to handle returns, refunds and warranty claims.
To reply to your questions and help with problems.
To prevent fraud and keep our store secure.
To understand how our site is used and improve it.
To send marketing emails, only if you've agreed to receive them.
To meet our legal obligations (for example, tax and consumer law records).

Who we share it with

We share only what's needed for each purpose:

Our suppliers and fulfilment partners, who receive your name, delivery address, phone number and order details so they can pack and ship your order. Some of them are located overseas, in {DATA_LOCATIONS}.
Delivery carriers ({CARRIERS}), to deliver your parcel.
Payment processors ({PAYMENT_PROCESSORS}), to take payment and help prevent fraud.
Our store platform ({PLATFORM}), which hosts our website and stores order data.
Email and analytics/advertising tools ({MARKETING_TOOL}, {ANALYTICS_TOOLS}), to send emails you've signed up for and measure how our site and ads perform.
Authorities, where required or authorised by law.

We don't sell your personal information.

Overseas disclosure

Some of the providers above store or process information outside Australia, including in {DATA_LOCATIONS}. We choose providers we believe handle personal information responsibly and share only what they need.

Marketing and opting out

We'll only send marketing emails if you've signed up or agreed. Every marketing email has an unsubscribe link, and you can also email {SUPPORT_EMAIL} to opt out. You'll still receive emails about your orders (like dispatch and tracking notices).

You can control cookies through your browser settings. [If used: you can also manage ad personalisation in your Meta/TikTok/Google account settings.]

Keeping it secure

We use reputable platforms with security measures in place and limit access to the people who need it. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing {SUPPORT_EMAIL}. We'll respond within a reasonable time, usually 30 days.

Complaints

If you have a concern about how we've handled your information, email {SUPPORT_EMAIL} and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

Contact

{BUSINESS_NAME}, trading as Bonza Finds ABN {ABN} Email: {SUPPORT_EMAIL} Address: {BUSINESS_ADDRESS}

We may update this policy from time to time; the latest version will always be on this page.