Shipping Policy
Last updated: {POLICY_DATE}
Where we ship
We currently ship to addresses within Australia only. [We can / can't deliver to PO boxes and parcel lockers.]
Where your order ships from
[Keep only the true statement.]
- [Overseas:] Bonza Finds works with fulfilment partners, and most of our products ship directly from their warehouses in {SHIPS_FROM}. That's why delivery takes longer than from a local store. Each product page shows its estimated delivery time.
- [Local:] Our products ship from a warehouse in {SHIPS_FROM}.
- [Mixed:] Some products ship from Australia and some from overseas warehouses in {SHIPS_FROM}. Each product page shows where it ships from and how long it usually takes.
If your order contains items from different warehouses, they may arrive in separate parcels.
How long it takes
| Step | Time |
|---|---|
| Processing and dispatch | {DISPATCH_DAYS} business days |
| Delivery to metro areas after dispatch | {DELIVERY_DAYS_METRO} business days |
| Delivery to regional and remote areas after dispatch | {DELIVERY_DAYS_REGIONAL} business days |
Business days are Monday to Friday, excluding public holidays. These are estimates based on recent deliveries, not guarantees. Peak periods (for example November-December sales and Christmas), weather, customs and carrier delays can add time; we'll update this page and tell you if delays are expected.
Shipping cost
{SHIPPING_COST}. [If used:] Free shipping on orders over ${FREE_SHIPPING_THRESHOLD} AUD. The shipping cost is always shown at checkout before you pay. There are no extra fees to pay on delivery. [Confirm with suppliers.]
Tracking
Once your order is dispatched we'll email you a tracking number and link. Carriers include {CARRIERS}. Tracking may take a few business days to show movement and can pause while the parcel is in transit or clearing customs; this is normal.
Delays
If your order is running later than the estimate, we'll let you know by email with an updated estimate. If it hasn't been dispatched yet and you'd rather not wait, you can cancel for a full refund.
Lost parcels
If your parcel hasn't arrived {LOST_PARCEL_DAYS} business days after the latest estimated delivery date, or the carrier confirms it's lost, contact us at {SUPPORT_EMAIL}. We'll look into it with the carrier, and if it can't be found we'll send a replacement or give you a full refund, your choice. You won't need to deal with the carrier or supplier yourself.
Marked as delivered but not received
Please check your letterbox, around your property, with neighbours and at your local post office or parcel locker. If it still hasn't turned up within 2 business days, contact us and we'll open an investigation with the carrier.
Damaged on arrival
If your order arrives damaged, contact us with your order number. Photos of the item and packaging help but aren't required. We'll replace or refund it. See our Refunds and Returns Policy.
Wrong address
Please check your address at checkout. If you spot a mistake, email us straight away; we can update it if the order hasn't been dispatched. [If the parcel is returned to sender because of an incorrect address supplied by the customer, we'll contact you about reshipping options.]
How preorders work
Some items may be on preorder. Preorder items have a PREORDER label and an estimated ship date on their product page. We take payment when you order, then place your order with our supplier. If the estimate changes, we'll email you. In-stock items ship within our normal dispatch times.
For preorder items, you can cancel for a full refund at any time before your order is dispatched, or if we miss the dispatch or delivery date we gave you. This is in addition to your rights under the Australian Consumer Law.
Contact
{SUPPORT_EMAIL} ({SUPPORT_HOURS}). We reply within {REPLY_TIME}.